Archive for the 'Consumer Research' Category

“Multi-tier Branding” – the middle isn’t as bad as we all thought it was….

June 22, 2011

Packaging World Magazine recently invited David Kendall to comment and review the current state of multi-branding in the grocery aisles. Watch the short video and find out why the middle isn’t as bad as we all thought it was.

Mo betta butter…please!

March 7, 2011

Stick butter has been around almost as long as the butter churner. It seems that innovation in this category has stalled out with the butter tub, squeezable and spray butter. Yet, despite these so-called innovations, we still wrap four cubes in wax paper and stuff them into a box. How quaint.

As consumers of this everyday item, we are constantly challenged with peeling the greasy waxed paper from the cubes while trying not to manhandle or have it slip out onto the floor. This consumer frustration has become so pervasive that we have a name for it –butter-fingers! And what about the leftover portion? Do you put it back into the box or do you leave it buried in the back of the refrigerator?

There has got to be a betta butter way. I use to buy salad mixings by the head, but now the most consumer friendly format is pre-cut in a bag. I, for one, am eating a lot more greens strictly based upon the ease and convenience of this new format. I use to suffer the anticipation of the slow pouring ketchup, but no more thanks to the upside squeezable bottle. And I stopped slicing bread a long time ago thanks to the best invention since…well sliced bread!

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Testing…testing…1, 2, 3: Let’s go shopping…virtually.

February 8, 2011

I hate tests. It’s a wonder I even made through school, but then again, I guess that’s why I gravitated towards the creative field. But, alas, I still can’t rid myself of tests. However this time, I’ve taken to giving them rather than taking them – it’s a whole lot more rewarding. Here’s an example. A recent club store package design project allowed us to partner with the San Francisco based research firm, Socratic Technologies to analyze and test consumer perceptions of current, new and competitor packaging utilizing their online research tool.

As we all know, the club store environment is especially challenging for retailers and consumers alike. It’s poorly lit with large aisles surrounded by towering shelves and filled with palettes, crates and boxes. It is, after all, a warehouse turned store, but without all the charm, intimacy and coziness of our neighborhood grocery store. In addition, the consumer is presented with a very limited selection, yet is compensated for that limitation with low prices and the opportunity to buy in bulk. Anyone for a gallon of mayo? So, success in this environment requires a different design approach as well as establishing key metrics that help guide the design to align with consumer perceptions.

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Is This Nuts To You?

January 12, 2011

The other day I was wandering the snack aisle with my son looking at nuts – the snacks, that is, and not my fellow shoppers. Naively, he asked, so which one is the best nut?” A seemingly easy and innocent question. However, while surveying the ever expanding nut section, we realized that one of the last remaining bastions of healthy snacking was really beginning to look extremely unhealthy.

As a retail brand expert and package designer, I strive to leverage the power of design to appeal and engage consumers. However, in this case, I realized that packaging for the most part was not doing a very good job at helping the consumer to do what consumers do best which is consume! In a way, I felt sorry for the little nut and what the category had done to it. It had become a very confused nut.

Now, we all know how nutritious and healthy nuts are for you – unless you have a peanut allergy (but that’s another story…). So, packaging for this category should be pretty straightforward you’d think. Instead, we have chocolate covered and honey roasted these simple tasty treats into another category. And at the other end of the spectrum in the “gourmet” end of the shelf we have loaded and crowded it with endless taste variations passed off as gourmet so we now have barbeque, wasabi and even ranch! Since when is ranch considered gourmet yet alone healthy. It seems that our simple, healthy nuts have adopted the tastes and the look and feel of their white trash cousins, the (ahem.) lowly potato chip.

So the next time we get a nut job (packaging project, that is) in the studio, I think we’ll go back to attempting to restore some of the sanity and get back to focusing on not only what’s on the outside of the package, but what’s inside as well. And if you don’t like that, well, “nuts to you!”

Being Brave-Inaugural ANA Creativity Conference

December 21, 2010

Last week, I was lucky enough to be invited to attend the inaugural ANA Creativity Conference in New York. If you’ve never attended an ANA event I highly recommend it. The organization is valuable resource for the creative, branding and thought leaders of the industry. Not only did I attend but I was part of a small select test group that was set up to measure our biometrics during the conference. More on that later, but it was a tremendous one day conference. The speakers were engaging and offered a lot of truly insightful observations about their brands and how their agencies are working with them. We were treated to exclusive presentations by brand managers for P&G’s Old Spice, Audi America, Crayola, Pepsi’s Gatorade and Time Warner. For those left holding down the fort, I have crafted some quick take-aways from the conference.

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