Archive for the 'Consumer Insights' Category

“Multi-tier Branding” – the middle isn’t as bad as we all thought it was….

June 22, 2011

Packaging World Magazine recently invited David Kendall to comment and review the current state of multi-branding in the grocery aisles. Watch the short video and find out why the middle isn’t as bad as we all thought it was.

Mo betta butter…please!

March 7, 2011

Stick butter has been around almost as long as the butter churner. It seems that innovation in this category has stalled out with the butter tub, squeezable and spray butter. Yet, despite these so-called innovations, we still wrap four cubes in wax paper and stuff them into a box. How quaint.

As consumers of this everyday item, we are constantly challenged with peeling the greasy waxed paper from the cubes while trying not to manhandle or have it slip out onto the floor. This consumer frustration has become so pervasive that we have a name for it –butter-fingers! And what about the leftover portion? Do you put it back into the box or do you leave it buried in the back of the refrigerator?

There has got to be a betta butter way. I use to buy salad mixings by the head, but now the most consumer friendly format is pre-cut in a bag. I, for one, am eating a lot more greens strictly based upon the ease and convenience of this new format. I use to suffer the anticipation of the slow pouring ketchup, but no more thanks to the upside squeezable bottle. And I stopped slicing bread a long time ago thanks to the best invention since…well sliced bread!

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Is This Nuts To You?

January 12, 2011

The other day I was wandering the snack aisle with my son looking at nuts – the snacks, that is, and not my fellow shoppers. Naively, he asked, so which one is the best nut?” A seemingly easy and innocent question. However, while surveying the ever expanding nut section, we realized that one of the last remaining bastions of healthy snacking was really beginning to look extremely unhealthy.

As a retail brand expert and package designer, I strive to leverage the power of design to appeal and engage consumers. However, in this case, I realized that packaging for the most part was not doing a very good job at helping the consumer to do what consumers do best which is consume! In a way, I felt sorry for the little nut and what the category had done to it. It had become a very confused nut.

Now, we all know how nutritious and healthy nuts are for you – unless you have a peanut allergy (but that’s another story…). So, packaging for this category should be pretty straightforward you’d think. Instead, we have chocolate covered and honey roasted these simple tasty treats into another category. And at the other end of the spectrum in the “gourmet” end of the shelf we have loaded and crowded it with endless taste variations passed off as gourmet so we now have barbeque, wasabi and even ranch! Since when is ranch considered gourmet yet alone healthy. It seems that our simple, healthy nuts have adopted the tastes and the look and feel of their white trash cousins, the (ahem.) lowly potato chip.

So the next time we get a nut job (packaging project, that is) in the studio, I think we’ll go back to attempting to restore some of the sanity and get back to focusing on not only what’s on the outside of the package, but what’s inside as well. And if you don’t like that, well, “nuts to you!”

Black Friday: Feeding the Frenzy

November 24, 2010

How’s this for a shopper marketing strategy? Offer deep discounts, limit product availability, aggravate loyal shoppers, reward cherry pickers and create crowded, frenzied and sometimes dangerous shopping experiences. Well, that is what America’s retailers have planned for us on Friday when an estimated 138 million of us rush lemming-like into the fray to snap up cheap trinkets that will quickly move from underneath our Christmas trees into our land fills.

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To Cater or To Counter?

November 8, 2010

To cater or to counter? That is the question written on the white boards of many food and beverage manufacturers. With growing consumer concerns about obesity, sodium and other ingredient claims along with general confusion about just what it means to be “all natural,” many manufacturers are facing the question of whether or not to call attention to their latest reduced sodium, no high-fructose corn syrup, zero trans fat, all natural, simple and convenient, sustainable and, finally, premium (yet affordable!) product. Does it come off as mere catering to consumer concerns or is it a strategy of survival to counter the latest health trend?

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Bardahl: Re-Staging for Revenue

November 2, 2010

Bardahl's Additive/Cleaner Product Line

You can’t judge a book by the cover or so the saying goes; however we apparently do this everyday as we wander down the aisles of our stores. What captures our attention and drives us to buy is really driven more by the package then what is actually inside those packages. It seems that consumers, despite the lousy economy, are more often than not putting their money where their eyes are. The net result of all of this is that we have a lot of screaming and jumping up and down on the shelves, especially in the automotive aisles, trying to attract our overloaded eyes.

So how can you be successful in this noisy arena without adding to the maddening roar? Well, here are a few ideas developed while re-staging this line of petroleum products for Bardahl:

Standing out by fitting in.
Just how many silly starbursts, checkered flags and glowing streaks do we need? Okay so they’re all about cars, speed and racing I get that; however after a while they all seem to merge into the generalized clutter and noise. Do they really help us when we’re searching the aisles for that particular specialty product or brand? Instead, let’s borrow a page from the “functional” water category. Consumers of this category are searching for and buying calm, energy and vigor even though we all know they are selling us just a bunch of sugar water.

Bardahl's Diesel AdditiveSo in case of Bardahl, we opted for big ass type that clearly communicated whether it was a Cleaner or an Additive, the key consumer buying criteria. Extremely visible and readable despite it’s vertical orientation it also sets up a distinctive structure when arranged on the shelf. This combined with the clean vivid color palette not only fit within the vernacular of the automotive aisle while at the same time offering something a little different.

So rather than just adding to the noise and trying to fit into the rest of the clutter, let’s try to fit into the wants, needs and desires of the consumers mind. Let’s create a little friction in the aisle in order to gain a little traction.

Black is beautiful.
Automotive fuel additives and cleaners are not really sophisticated and fashionable. I mean when was the last time one was included in celebrity gift bags at the Oscars? But package it in black and immediately the hip, cool and sophisticated factor goes up. Oh, the price as well. You could take flypaper and package it in black, double the price and the next thing you know it’s on Oprah and Martha’s best things list.

Black is not only hip. It is also bold, graphic and downright manly. Black is the perfect background upon which to add the (unfortunately) numerous bullets, features and claims while at the same maintain a strong presence and visual hierarchy.

So, we may outwardly cheer the hero in the white hat. Inside, we know that the dude in the black is one serious hombre that you need to pay attention to.

Icons. Not images.
We could have used an image of a dirty head, a greasy gasket or even a plugged filter. But haven’t we’ve seen enough of them under our hoods? Sure it works for those before and after type shots, but really do we really believe them? Do you believe the food pictures on the menus? Really?

This line of products is about fuel efficiency and maintenance. The only time I think about fuel is when I’m putting it into my car. And that key, iconic image is the distinctive pump handle. Icons are shorthand for ideas. So, the addition of the pump handle image (color coded green for diesel and red for regular) simply and quickly tells us not only which one to buy but also when to use the product. It is the occasion that triggers the purchase and not necessary the problem.

Make it a best seller!
So, don’t all run out and make all your product packaging in black. Think about your packaging as if it is a good book because as we all know products for the most part are just that – mere products and commodities. Packaging is more than that. Its stories and feelings – just like a good book. One that you want to pick up, engage in and maybe even read over and over again. Who knows it may even end up as a best seller!

Redemption

January 29, 2010

Today’s economic environment has cast a harsh light on many curious, frightful and even downright comical leadership stumbles. The design industry has not escaped this new spotlight nor a few stumbles. We have seen and talked endlessly about Tropicana’s high profile orange juice “re-squeeze” as well as Pepsi’s brand “re-deaux” complete with input from da Vinci’s Vitruvian man. When companies of this magnitude and brand stature make big changes it’s usually accompanied by a certain amount of fanfare. And in one of these cases $35 million worth.

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Choice Is A Luxury We Can’t Afford

December 7, 2009

Do we really need 15 feet of store shelving just for toothpaste?

“Honey, I got the Gatorade. But I didn’t know which one you wanted, so I bought all 25 different kinds. Oh, and the toothpaste, same thing. I just got all 85.”

If you’re thinking the big three auto manufacturers, with more than 108 different models, are the only ones on brand-overload, think again. Pretty soon we’ll have a reality show on the subject: Brand-Extensions Gone Wild.

It’s great to know the CPG, marketing departments and research gurus are putting our kids through college with non-stop brand proliferation and brand segmentation, but come on. Do we really need 15 feet of store shelving just for toothpaste? Is a CPG economic stimulus package really the answer?

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